UK Returns & Refunds

UK returns and refunds

Return and refund help

This page explains the practical return, replacement, and refund route for UTBOX X2 Pro orders placed through uk.utbox.store. Contact support@utbox.store first and wait for return, replacement, or refund instructions before sending anything back.

14-day non-quality returns

For most UK online orders, customers may request a non-quality return within 14 days after delivery. Non-quality returns include change of mind, wrong purchase, or no longer wanted.

For non-quality returns, the buyer is responsible for return shipping where local law and platform policy allow. Returned items should include the UTBOX X2 Pro console, two controllers, receiver, HDMI extension, power cable, 128GB storage card, manuals or cards if present, and original packaging where practical.

Quality issues use replacement-first support

If the item arrives damaged, has a missing accessory, does not power on, has no HDMI signal, has a controller or receiver issue, has a storage-card issue, freezes, or a game will not open, contact support first. We will troubleshoot, then confirm whether a replacement accessory, replacement unit, return, or refund instruction is appropriate.

Controller batteries are not included. Each controller needs 2 AAA batteries, and the two-controller package needs 4 AAA batteries total. Please check fresh AAA batteries, polarity, receiver connection, and pairing before reporting a controller fault.

Do not send an unauthorized return

UK orders are handled as international direct-shipping orders. We do not publish a fixed return address on the storefront. Email support with your order number, checkout email, delivery date, return reason, photos, and troubleshooting steps, then wait for the correct return, replacement, or refund instructions.

Unauthorized returns to an address not provided by support may not be matched to your order. This does not affect your statutory rights where applicable.