UTBOX South Africa
South Africa returns and refunds
Review the return route before ordering. South Africa buyers should contact support first so the order, item condition, return or replacement instructions, and next steps can be confirmed.
Before sending anything back
- Email support@utbox.store with your order number and checkout email.
- For a quick first message, use the WhatsApp button below; email remains the main return and replacement route.
- Explain whether the request is delivery, setup, damage, wrong item, or change of mind.
- Wait for return, replacement, or refund instructions before sending anything back.
- Do not send an item to an address unless support has provided that return route.
- Keep packaging, console, controllers, receiver, HDMI cable, 128GB card, manuals or cards if present, and original packaging where practical.
14-day non-quality returns
For non-quality returns such as change of mind, wrong purchase, or no longer wanted, contact support within 14 days after delivery. The buyer pays return shipping where local law and platform policy allow.
Missing accessories, damaged packaging, or used/damaged items may reduce refund eligibility only where local law and platform policy allow. This does not affect your statutory rights where applicable.
Quality issue path
For quality issues, dead-on-arrival reports, or confirmed defects, UTBOX uses a replacement-first support path. Support checks the issue first, then may replace the needed accessory or unit when appropriate. Refunds are the final escalation when troubleshooting or replacement is not reasonable, or when local law or platform policy requires it.
Refund checks
Refund handling depends on the order record, item condition, payment method, and approved return route. Support will confirm the current instructions before you ship anything.
Controller batteries
Batteries are not included. Each wireless controller needs 2 AAA batteries; the two-controller set needs 4 AAA batteries in total.